No, we are a 100% cashless venue. We accept debit/credit cards as well as tap/chip payments in additional to other Mobile Pay options at our bars, box office and guest services.

Absolutely! We have a dedicated ADA section where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you.

Don't fret. If you purchased your ticket through our website and/or through Ticketweb, you have no reason to worry. Some tours will request that digital tickets not be sent out until a few days before the show, other times, ticket emails can hit spam filters.

If you received a confirmation email of your ticket purchase, you will receive your digital tickets via email before the show. If you don't, we can always look up your tickets in the box office the night of the show with your order number, name or email. 

In the heart of the Five Points neighborhood of Jacksonville, right on Park Street.

Click HERE to see the map view →

Tickets can be purchased via *Ticketweb

*Tickets purchased from 3rd party resellers or any other ticketing websites are not allowed.

All sales are final. No refunds.

If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information.

For all ages shows, attendees that are under 18 must be accompanied by an adult.

We want everyone to have a great time, but there are some things you simply can’t bring to a show or event. Here is the list of restricted items:

• No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.

• No Smoking (this includes vaping)

• No Outside Food or Beverage

• No Illegal Drugs

• No GoPros

• No Selfie Sticks

• No Mace

• No Backpacks

• No Hula Hoops

• No Glow Sticks

• No Umbrellas (If it rains, you can leave your umbrellas by the front door)

• No Bad Attitudes

All purses and bags are subject to search, no backpacks or large bags allowed.

Typically most shows are general admission, standing room only on the main floor, but check the show details on our site to be sure. A seated show will be clearly noted.

As a courtesy, we also have an ADA viewing area for anyone physically needing to sit during the show. If you need to be seated in ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

Doors and show times are listed on your ticket and on the purchase page of the website. Set times vary and typically are not announced until the day of the show and can change without notice.

Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather.

No. We have a strict no re-entry policy.

With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by FIVE and towing is strictly enforced.

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at FIVE, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

If you are interested in participating in the program please submit an application HERE. If you have other questions about the program feel free to email marketing@fivejax.com.

Please reach out to us at hiring@fivejax.com with your resume.

Please reach out to booking@fivejax.com for all booking inquiries.

Reach out to us via our Contact Page. We’ll respond as quickly as possible.